Employee Job Satisfaction in the Banking Industry of Bangladesh: A Study on Islamic Banking in Dhaka City

Abstract

Purpose: The main goal of this study is to analyse factors and measure the level of job satisfaction in the Islamic Banks (IBs) in Bangladesh. Methodology: Four IBs, Islamic Bank Bangladesh Ltd., First Security Islami Bank, Al-Arafah Islami Bank, and Shahjalal Islami Bank were selected for the study. The study surveyed 200 employees of IBs of Dhaka city to determine the key influential factors that significantly influence employees' job satisfaction. These employees were selected through a judgmental sampling method with a structured questionnaire from August to September 2019. Required data were gathered from the sample units through the survey method. SPSS version 20.0 was used to analyse the data. Findings: The findings of the paper will contribute and create new dimensional knowledge for obtaining the banks’ development, developing the service styles and processes, and increasing employees' job satisfaction. The research also revealed that through implementing the different influential factors such as salary, promotion, transport facilities, insurance benefits, working environment, holidays, working hours, incentives, provident fund, and medical allowances, the overall job satisfaction of the bank's employees’ increases. So, it can be said that for practicing human resources policies and strategies in the Islamic banks both the banks and employees are benefited. Limitations: Every research work may have, in a wide sense, some limitations and the completed study is not exception in this regard. In fact, sampling is a recognized technique of conducting any research in contemporary world, specially, in social science. The study was only on 4 Islamic Banks of Dhaka city, though there are other Islamic and Conventional Banks in Bangladesh. The result of the study which is drowning by the sampling method is not cent percent rigorous and it can represent average output of a concerned fact. However, it is expected that a little variation would not affect much of the overall findings of the study. Practical Implications: The overall, job satisfaction of employees serves as input for the continuous development of human resource practices in the banking industry of Bangladesh. Originality/Value: This study will add value to the banking industry of Bangladesh, especially in the Islamic banking that will help the by policy recommendation through which the industry will be able to retain employees by satisfying them toward their job.