| dc.description.abstract | Purpose: The main objective of the study is to investigate the differences
in service quality between public and private sector healthcare systems in
Bangladesh, more specifically in Tangail District. This study also tries to
identify the efficiency and the rate of service utilization in both public
and private sector healthcare systems.
Methodology: The comparison between public and private health care
system is done based on certain criteria including availability of
physicians, assurance and competence of physicians, empathy of doctors
and nurses to patients, cost, public perception on cost, drug availability,
emergency patient management and waiting time. We collected required
data by interviewing 376 patients from different rural public and private
hospitals.
Findings: The major findings of the analysis show that public hospitals
are providing relatively better services than private hospitals in terms of
availability of physicians, cost, perception, emergency patient
management, and patients’ waiting time. On the other hand, private
hospitals are performing better compared to public hospitals in terms of
assurance and competence of physicians, empathy of doctors and nurses,
and drug availability. However, this study documents that both sectors
are suffering to meet benchmark standards in terms of quality, which
requires urgent improvements.
Limitations: This study is conducted based on only survey and twosample mean test. Further test can be conducted via empirical analysis
using secondary databases. Moreover, comparison of survey data with
empirical data could be done to see the reliability.
Practical Implications: This study will be useful for authority and
administration, especially Ministry of Health, and Family Welfare
(MOHFW) to monitor the quality, and to ensure better services to
patients in developing country like Bangladesh. In addition, this study
also helps general people by documenting empirical evidence about
current situation of medical services in both sectors.
Originality/Value: This research is conducted based on patients’
responses to our questionnaire. We do believe our paper reflects real
scenario of health care systems in Bangladesh. | en_US |
